Cm2bet takes every user's privacy seriously. This document explains transparently how we collect, use, store and protect your personal information when you use our platform.
Cm2bet is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is designed to explain clearly and transparently how we handle your personal information — from the moment you register as a member through to your use of every feature available on our platform.
As an online entertainment platform serving hundreds of thousands of users across Malaysia, we understand that your trust is our most valuable asset. Every decision regarding data handling is made with your security and best interests as the top priority.
This Privacy Policy applies to all services offered by cm2bet, including the official website, mobile app and all related communication channels. By using any cm2bet service, you agree to the Privacy Policy set out here. If you do not agree, please discontinue use of the platform and contact us to close your account.
Important Note: This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable legal requirements. The latest version is always available on this page, and we will notify you via in-platform notification of any material changes.
Cm2bet collects several categories of information to enable us to provide a secure, personalised and high-quality service. We only collect information that is genuinely necessary and do not gather excessive data beyond the stated purposes.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, ID number, date of birth | Account verification (KYC) |
| Contact | Email, phone number | Communication & security |
| Financial | Bank account, transactions | Payment processing |
| Technical | IP, device, browser | Security & performance |
| Usage | Games played, login | Platform improvements |
Every piece of information we collect is used for a specific and legitimate purpose. cm2bet never uses your data for purposes not stated in this Privacy Policy without first obtaining your additional consent.
Legal Basis for Processing: cm2bet processes your personal data on the basis of contractual necessity (to fulfil our service agreement with you), legal obligation (to comply with KYC and AML requirements), and our legitimate interest in providing a secure and properly functioning platform.
The security of your personal data is an absolute priority for cm2bet. We continuously invest in the latest security technologies to ensure your information is always protected against unauthorized access, disclosure, alteration, or loss.
Shared Responsibility: While we take all reasonable steps to protect your data, account security also depends on your own actions. Please ensure you use a strong password, do not share your login details with anyone, and enable the 2FA feature on your account.
Cm2bet does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. However, there are specific situations where we need to share data with selected parties in order to deliver our services to you.
All third parties that receive cm2bet user data are bound by strict confidentiality agreements and data protection obligations. We ensure that every third-party service provider adheres to security standards no less stringent than those we apply ourselves.
Cross-Border Data Transfers: If your data needs to be transferred outside Malaysia for processing purposes (for example, via international cloud service providers), we ensure such transfers are carried out with equivalent protections through appropriate data transfer agreements.
Cm2bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, helping us recognise you on future visits and personalise your experience.
You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete or block cookies. Please note, however, that disabling essential cookies may affect the functionality of the cm2bet platform and your overall user experience.
Cm2bet respects and upholds your rights in relation to personal data. We ensure you can exercise these rights with ease through our support channels, which operate 24/7.
As a cm2bet user, you have the following rights, which you may exercise at any time by contacting our support team.
You have the right to request a copy of all personal data we hold about you. We will provide this information within 14 business days of receiving your request.
If you find that any personal information we hold is inaccurate or incomplete, you may request us to correct or update it promptly.
In certain circumstances, you have the right to request the deletion of your personal data. Such requests will be processed subject to any legal obligations that prevent complete deletion.
You may request that we restrict the processing of your personal data in certain circumstances, such as when you dispute the accuracy of the data or while a dispute is being resolved.
You have the right to receive your personal data in a structured, machine-readable format, and to request that we transfer that data to another party of your choosing.
You may object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately upon receiving your objection.
To exercise any of the above rights, please contact our privacy team via 24/7 live chat or email at [email protected]
Cm2bet retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or for the period required by applicable law — whichever is longer.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with cm2bet's established procedures.
Cm2bet reserves the right to review and amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or service improvements. We are committed to informing you of any material changes.
When this Privacy Policy is materially amended, we will:
Your continued use of the cm2bet platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. If you disagree with the changes made, please contact us to close your account before they take effect.
Recommendations: We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. The latest update date is always displayed at the top of this page for your reference.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by cm2bet, our privacy team is available to assist you at any time.
We are committed to responding to all privacy-related inquiries within three (3) business days. For urgent account security issues, our 24/7 live chat support is the fastest channel for immediate assistance.
We don't just comply with the law — we go beyond the minimum requirements to provide the best possible protection for every user.
All data transmitted and stored is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide. Your information never travels in plain text.
Our identity verification uses a certified KYC system that ensures only legitimate users can access the platform. This process also protects you from identity misuse by third parties.
Your data is stored on isolated servers with layered access controls. We apply a need-to-know principle — staff may only access data relevant to their specific responsibilities.
Our security monitoring system operates 24 hours a day, 7 days a week. Any unusual activity on your account will be detected and you will be promptly notified via automatic alerts.
Cm2bet's privacy practices align with international data protection standards. We continually review our policies and procedures to ensure compliance with the latest applicable requirements.
We don't hide what we do with your data. This Privacy Policy is written in plain language — not complex legal jargon — so every user truly understands their rights.